A. Mark Gunter CFBE
E-Mail: duchguy@hotmail.com
OBJECTIVE:
To obtain a long term position as a Food and beverage Director/Manager in a midsize hospitality operation.
KEY QUALIFICATIONS:
WORK EXPERIENCE:
THE HOLIDAY INN RICHARDSON General Manager/F&B Director
Richardson, TX September 2007 to February 2010
Oversight of the day to day operations:
* 220 room hotel
* Staff of 6 managers and 75 associates
* Direct responsibility for all General Manager duties as well as, Food and Beverage, Accounting
and Human Resource functions
THE HOLIDAY INN SELECT RICHARDSON Food & Beverage Director
Richardson, TX October 2000 to September 2007
WYNDHAM HOTELS & RESORTS January 1991- October 2000
(Promoted Yearly & Part of Multiple Task Force Assignments)
"The Fairmount" 4 Star hotel, A Wyndham Historic Hotel, Food & Beverage Manager
San Antonio, TX, July 1998 to October 2000
"The Wyndham Hotel & Resort Palm Springs", Wyndham Hotels International, Palm Springs, Ca
November 1996 - June 1998 Meeting Services & Catering Mgr.
January 1996 - October 1996 Catering Manager
December 1994 - January 1996 Beverage Manager/Outlet Manager
October 1993 - November 1994 Outlet Manager
October 1992 - September 1993 Fine dining Maitre D'
June 1991 - September 1992 Restaurant Supervisor
January 1991 - May 1991 Fine Dining Captain / Sommelier
MARK THE YOUNG YEARS:
March 1990 To July 1990,Chef De Rang, Royal Caribbean Cruise Line, Miami, Florida
November 1989 To March 1990, Night Auditor, Hotel de Draak, Bergen op Zoom, Netherlands
June 1989 To October 1989, Chef De Rang, Royal Viking Cruise Line, Royal Grill (Paul Bocuse), Oslo, Norway
August 1988 To June 1989, Working Manager, Hotel De Schelde, Bergen op Zoom, Netherlands
August 1986 To August 1988, Waiter and Night Auditor, Hotel De Draak, Bergen Op Zoom, Netherlands
September 1985 To August 1986, Waiter, Restaurant Zomerlust, One Michelin star, Axel, Netherlands,
TASK FORCE ASSIGNMENTS:
June 1998, Wyndham Managed Hilton Hotel Dedham, Ma - Meeting Services & Outlet Manager
July 1996 to September 1996, "Checkers Hotel" Wyndham Hotels & Resorts, Los Angeles, Ca - Catering Manager
September 15 to September 30 1995, "Emerald Plaza" Wyndham Hotels & Resorts, San Diego, Ca, Director of Outlets
May To August 1995, "Wyndham Hotel LAX" Los Angeles, Ca - Outlet Manager
April To August 1994, "Checkers Hotel" Wyndham Hotels & Resorts, Los Angeles, Ca - Outlet Mgr. & Fine Dining Mgr.
May To September 1993, "The Wyndham Philadelphia" Wyndham Hotels & Resorts, Philadelphia, Ca - Restaurant Manager
EDUCATION: (Preparatory and Professional)
2007 IHG General Manager certification
2001 Successfully completed CFBE (Certified Food & Beverage Executive) Certification
1988 Diploma Leerlingwezen Voortgezette Opleiding Gastheer
(Waiters Advanced Certificate Awarded under an apprenticeship scheme)
1986 Diploma Leerlingwezen Primaire Opleiding Gastheer
(Waiters Primary Certificate Awarded under an apprenticeship scheme)
1982 Petrus Hondius Lyceum (High School, HAVO-Higher advanced general education)
Terneuzen, Netherlands
ADDITIONAL PROFESSIONAL CLASSES:
-Interviewing Skills -Performance Appraisals Class -Sexual Harassment -How to Communicate -Catering 2000 -Conflict and Confrontation
-Empowerment -Certified in "Train the Trainer" -Be the Brand -2000 F&B Sales, Profits and trends-2001 Customized training -2001 Managing e-commerce
-Training Skills -2001 Building a Service plan
-Serving Alcohol with Care -2000 CSIP
MILITARY SERVICE:
1983-84 Royal Military Academy of the Netherlands
LANGUAGES:
- English, Dutch , French, German
HOBBIES AND INTERESTS:
Computers, Cars, Golf and Travel
SPECIAL AWARDS AND RECOGNITIONS:
-IHG 2008-2009 Regions top overall satisfaction score certificate
-IHG 2008-2009 Most improved overall satisfaction scores certificate
-2003 Restaurant Renovation Award
-2000 - 2006 Quality Excellence Award
-2001 - 2006 Top Guest Services Index Award
-Highest average check of $347.00pp in the whole Wyndham organisation for NYE 1999
-1998 Award for most improved GSI (Guest Service Index scores)
-1998 Award for most improved highest average check
-Wyndham Way Team Leader
-Revenue Achiever Awards (For Exceeding Sales and Food & Beverage catering
goals by the largest percentage of all Wyndham International Hotels)
April 1997, October 1997 and December 1997
-Manager of the Quarter for the First Quarter of 1998
SOFTWARE/TECHNICAL PROFICIENCIES
- Opera Property Management System
- Remanco/CTC
- Micros point of sale system 2700-8700 back and front of house
- Fidelio system
- Encore and MSI Front of house systems
- Paychoice and Millennium Payroll system & -Attendance Enterprise time clock system
- Meeting Matrix
- Windows XP with Internet Explorer 6.0+
- MS Office 2003 with MS Publisher 2002 & Front Page
- Adobe Photoshop 8.0.
- Exponent HR